the end? (VW service)

02/22/2008 18:14

oday I picked-up my car for I hope the last time with this issue (see previous post).

Here’s the timeline-

  1. Nov 1, 2007, first diagnosed by independent service shop. Loose filler neck inside engine.
  2. Nov 15, 2007, had Boardwalk VW look at above while headlamps being replaced because of recall. They say defective oil filler cap. They order part but never call. Upon further inspection by me, that’s NOT the problem.
  3. Jan 10, 2008, I take it to Sunnyvale VW. They diagnose that the filler neck is indeed loose. Schedule install in next week but I push it to 2 weeks.
  4. Jan 24, 2008, I bring in car to have above parts installed. Did you get a call from parts that they (the parts) are in? No… so I leave. They called a week later to say the parts are now in and apologize after I wrote them a letter.
  5. Feb 21, 2008, I’m here AGAIN. I called to confirm the parts are still THERE the day before. 3.5hrs later, they inform me that they needed yet another part which had to be replaced during the disassembly and of course, didn’t have. They assured me they’ll have it tomorrow and gave my a loaner car from Hertz (more on that later).
  6. Feb 22, 2008, 1030AM, Craig calls that the last part is in and they’re working on it now. 130PM,I receive another call that the car is ready for pick-up. I could’ve sworn he said that it was going to the detail dept for a quick wash but it looked the same. In fact, there were white spots on the engine cover and other spots in the engine compartment.

All in all, this is what I lost time-wise:

  1. 6.5hrs of driving back and forth.
  2. 4.5hr of waiting in the customer lounge.

Well, I do have a $90 and $50 credits at Sunnyvale and Boardwalk respectly.

There, feels go to “vent” doesn’t it

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